Workshops
Customer Service and Mental Health
What you will learn
Learn about a range of different mental illnesses and their symptoms to gain a good understanding of what a person who is suffering with their mental ill health is experiencing.
Examine how this may play out with your interactions with your customer and most importantly learn how to better handle these situations in a way that is caring and supportive to your customer. Give your customer an outstanding customer experience.
Who is this course for?
This course is aimed at anyone on the front line who interacts with customers whether over the phone or face to face.
Further information
Duration 2 hours
Up to 10 delegates from £300, for 11-20 delegates from £500 (price is based on the workshop being held on your work premises but quote can be given for an external venue).
How to Address your Stress
What you will learn
Learn about the science behind stress and bust some of the myths.
Take a look at your own stress triggers and understand your stress signature. In this interactive workshop you will learn how to successfully manage your stress levels and every delegate leaves with their own personalised stress action plan.
Who is this course for?
This course is aimed at anyone at any level within in an organisation because we are all effected by stress to some level!
Further information
Duration 1.5 hours
Up to 10 delegates from £250, for 11-20 delegates from £400 (price is based on the workshop being held on your work premises but quote can be given for an external venue).